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Frequently Asked Questions

FAQs

Planning a visit, ordering flowers, or celebrating something special? Find answers to some of our most frequently asked questions below. If we haven't included your question, please send us a note on our Contact Us page.

Planning a visit, ordering flowers or celebrating something special? Find answers to some of our most frequently asked questions below.

VISIT

Josephine Farm is open to visitors during scheduled U-Pick hours, workshops, events and other ticketed experiences.

Our roadside farm stand is open to the public throughout the season.

Because this is a working family farm, we are not open for unscheduled visits. Available dates and times can be found on our VISIT page.

The farm operates in light rain, and visitors should dress for the conditions. Visits may be postponed or cancelled when weather creates unsafe conditions, including thunderstorms, high winds, extreme heat warnings, or poor field access.

If Josephine Farm cancels an experience, affected guests will be contacted with the available rescheduling or credit options.

Please review the specific weather and cancellation terms provided on your ticket page.

For the safety of our visitors, flowers, farm animals and wildlife, pets are not permitted in the growing fields or visitor areas.

Trained service animals are welcome in accordance with applicable accessibility requirements.

Tickets or reservations are required for U-Pick visits, workshops and most special events. Booking in advance helps us manage parking, field capacity, staffing and the number of flowers available for picking.

Each U-pick ticket guarantees a visit of up to 2 hours from your ticket entry time.

Please arrive as close as possible to your reserved start time.

We will try to accommodate early arrivals however early entry cannot be guaranteed. If you arrive late, you may have less time to enjoy your visit.

Same-day tickets may still be available, but the best way to secure a spot is to book online. Advance reservations are strongly recommended, especially during peak bloom periods.

We limit the number of guests at our Farm based on parking spot availability and to minimize traffic in the area for our neighbours.

Yes. Complimentary on-site parking is available in designated areas. Please follow posted signs when entering and leaving the property.

We live in a neighborhood with children - please drive with care.

For guests with wheelchairs or mobility issues, please contact us at sheryl@josephinefarm.ca at least 24 hours before your visit so we can discuss the terrain and how we may best assist you.

The farm is located on natural agricultural terrain, which includes grass, mulch, soil and uneven surfaces. Accessibility can be affected by weather and field conditions.

For guests with wheelchairs and mobility issues, please contact us at sheryl@josephinefarm.ca at least 24 hours before your visit so we can discuss the terrain and how we may best assist you.

Personal photographs are welcome, and we would love to see your visit shared on Instagram by tagging us @JosephineFlowerFarm.

Portrait sessions, professional photography and commercial content require advance booking through our Photography Sessions page.

Please be considerate of other guests and do not block pathways, enter closed growing areas or move farm property for photographs.

Tickets are non-refundable, as spaces are limited and flowers, materials and staffing are planned in advance.

If you are unable to attend, you may transfer your ticket to another person. Where availability allows, we may also permit a one-time change to another date if requested at least 48 hours before your scheduled visit. Please email us at sheryl@josephinefarm.ca.

If Josephine Farm cancels an experience due to unsafe weather or other unforeseen circumstances, you will be offered a rescheduled date, account credit or refund.

Yes. A portable washroom with a handwashing sink is available for visitors during scheduled farm hours and events.

SHOP

Our selection changes throughout the growing season according to what is blooming in the field.

See our Monthly Bloom Chart for the flowers we grow at the farm and bloom timing.

Product photos represent the general style, size and colour palette of an arrangement, but individual flower varieties may vary due to season and growing conditions.

Our fresh flowers are all grown seasonally, outdoors, at our 2-acre Farm in Lincoln, Ontario (Zone 7). We also have 2 greenhouse tunnels to extend the growing season during the shoulder months.

We grow a large variety of annuals and perennials using thoughtful, regenerative practices and prioritize the health of our soil, pollinators and surrounding environment.

Every Josephine flower bouquet is unique. We design with the freshest flowers harvested at our farm, and may substitute varieties when needed while maintaining the overall size, style and value of your order.

Product photos represent the general style, size and colour palette of an arrangement, but individual flower varieties may vary due to season and growing conditions.

You are welcome to share your preferences for colour palette and types of flowers.

Because we work with seasonal, farm-grown flowers, we cannot always guarantee a specific variety.

For custom orders, we will create within the agreed colour palette and overall design direction using the best flowers available.

Pickup locations and available dates are shown on each product page before checkout.

Pickup is always available at our farm in Lincoln. We also have several locations to pick up from in nearby communities.

Please select your preferred location and pickup date when placing your order.

At the present time, we offer delivery only for weddings and large custom floral, wholesale, or rental orders.

We are looking into adding delivery for the 2027 season.

Reach out! Visit our Contact Us page to send a message regarding your order or email us at sheryl@josephinefarm.ca.

Shipping

Shippable products, such as our dog ring pillows, toss petal pouches, bridal ribbon games and selected gifts or accessories, are carefully packaged and shipped using the delivery method selected at checkout.

Once your order has been shipped, you will receive a confirmation email with tracking information when tracking is available. Delivery times are estimates and may be affected by the carrier, destination, weather or seasonal shipping volumes.

We do not offer shipping on our fresh flowers and other temperature-sensitive products.

We currently ship eligible products within Canada. Shipping availability is shown at checkout and may vary by product and destination.

Please contact us before ordering if you require delivery to a remote location or have questions about whether an item can be shipped to your address.

Shipping is calculated at checkout based on the delivery address and the size and weight of the items in your order. Available shipping options and their costs will be displayed before you complete your purchase.

Some oversized, fragile or personalized products may have different shipping requirements. Any applicable shipping charges will be shown on the product page or at checkout.

Please contact us within 48 hours of delivery and include your order number, a description of the issue and clear photographs of the product and packaging.

Please keep the packaging until we have reviewed your request. Depending on the circumstances and product availability, we may offer a replacement, store credit or refund.

See our Shipping & Returns Policy for more details.

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because the address was incorrect, incomplete or the package was not collected, additional shipping charges may apply before it can be sent again.

See our Shipping & Returns Policy for more details.

CELEBRATE

We accept bookings for a limited number of full-service and a la carte weddings each year. Bookings open in November for the following season.

Smaller floral orders, rentals, and bulk buckets are available throughout the season, subject to availability and our existing event schedule.

Please note, submitting an inquiry does not reserve your date. A date is confirmed only after the required agreement and deposit have been received.

Please complete the appropriate wedding, event, photography or rental inquiry form with your preferred date, estimated guest count and the services you are considering.

We will review your request and respond with availability and the next steps.

Fresh farm-grown flowers are primarily available during our regular growing season from May to October.

We may be able to accommodate earlier or later requests depending on what is growing in our tunnels.

Josephine Farm provides wedding and event florals within approximately a 45-minute drive of our farm in Lincoln, Ontario. This generally includes Niagara Region, Hamilton, Burlington, Oakville, and nearby communities.

Delivery and on-site setup availability depend on the event location, date and services required.

Please submit an inquiry with your date and venue address so we can confirm whether it falls within our service area and have availability.

Yes. We offer bulk buckets of seasonal, farm-grown flowers for weddings, showers, parties and other DIY celebrations. Quantity guidance and ordering details are available on our Bulk Flowers page.

We also offer a selection of rental items, including vases, bud vases and other floral vessels, subject to availability.

For anyone who would like to build confidence before their event, we offer bouquet-making workshops that can help you practice arranging centrepieces, bouquets or larger statement pieces.

Yes. Josephine Farm offers a variety of beautiful seasonal settings for wedding, engagement and portrait photography.

Professional photography sessions must be booked in advance. Please visit our Photography page for availability, booking information, session guidelines and applicable fees.