Last updated: July 17, 2026
This Shipping Policy applies to eligible products purchased from Josephine Farm Inc., operating as Josephine Flower Farm, through josephinefarm.ca.
Selected non-perishable products may be available for shipping within Canada.
Shippable products may include items such as:
toss petal pouches;
dog ring pillows;
bridal ribbon games;
selected gifts and accessories; and
other products identified as eligible for shipping on the applicable product page.
Fresh flowers, bulk flowers, rentals and other temperature-sensitive or oversized products are not shipped unless shipping is specifically offered on the product page.
Processing times vary by product and will be shown on the applicable product page.
Personalized and made-to-order products may require additional preparation time before shipping.
Processing time is separate from shipping transit time. Customers are responsible for ordering early enough to allow for both production and delivery before an event or required date.
Shipping charges are calculated at checkout based on factors such as:
the delivery address;
parcel size and weight; and
the shipping service selected.
Available shipping options and their costs will be displayed before checkout is completed.
Estimated delivery times begin after the order has been processed and transferred to the carrier.
Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier interruptions, seasonal shipping volumes or other circumstances outside our reasonable control.
Tracking information will be provided by email when tracking is included with the selected shipping service.
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if an address needs to be corrected. We cannot guarantee that changes can be made after an order has been packed or shipped.
Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address, refusal or failure to collect the package.
If a tracked package is significantly delayed or appears to be missing, please contact us at sheryl@josephinefarm.ca.
We will provide reasonable assistance in reviewing the shipment with the carrier. Carrier investigations and delivery timelines are outside our direct control.
Please inspect your order promptly after delivery.
If an item arrives damaged, contact us within 48 hours and include:
your name;
order number;
a description of the damage;
photographs of the item; and
photographs of the packaging.
Please keep the item and packaging until we have reviewed the issue.
Depending on the circumstances and product availability, an approved claim may result in a replacement, store credit, partial refund or refund.
Customers purchasing products for a wedding, event or other required date should order well in advance.
Josephine Flower Farm is not responsible for an order arriving after the event date where the order was placed without sufficient time for the stated processing period and estimated shipping transit time.
Questions about shipping may be directed to:
Josephine Farm Inc.
Operating as Josephine Flower Farm
5482 Blezard Drive
Lincoln, Ontario L3J 1P9
Canada
Email:
sheryl@josephinefarm.ca
Telephone:
416-347-8895
Be the first to 'get the dirt' about new workshops, special events, and farm-fresh offerings at Josephine!