Last updated: July 17, 2026
Most products offered by Josephine Farm Inc., operating as Josephine Flower Farm, are seasonal, perishable, personalized, made to order or prepared specifically for a particular customer or event. For this reason, most purchases are considered special order and are final sale.
The following items are not eligible for return, exchange or refund unless they arrive damaged, defective or incorrect due to our error:
fresh, dried or preserved flowers;
personalized or custom products;
made-to-order products;
products prepared for a specific event date;
bulk flowers;
seasonal flower shares and subscriptions;
tickets, workshops and farm experiences;
deposits;
gift cards; and
clearance or final-sale items.
Please review all product details, quantities, names, dates, spelling, colours, pickup information and shipping addresses carefully before placing your order.
Please inspect your order promptly upon pickup or delivery.
Contact us within:
24 hours for fresh flowers; or
48 hours for non-perishable products.
Include your order number, a description of the issue and clear photographs of the product and packaging.
If we confirm that an item is damaged, defective or incorrect due to our error, we may provide a replacement, repair, store credit, partial refund or refund, depending on the circumstances and product availability.
Natural variations in flowers, dried materials, colours and handmade products are not considered defects.
In limited circumstances, an unused, non-personalized and regularly stocked item may be accepted for return at our discretion.
The item must be:
approved for return in advance;
unused and undamaged;
in its original packaging; and
returned within 14 days of receipt.
Customers are responsible for return shipping costs unless the return is caused by our error. Original shipping charges are non-refundable.
Unauthorized returns will not be accepted.
Approved refunds will be issued to the original payment method. Processing times vary by the payment provider and financial institution.
Shipping charges, completed services, deposits, special-order costs and personalized work are not refundable unless required by law or expressly agreed in writing.
Nothing in this policy limits any rights available under applicable consumer-protection law.
To request assistance, contact:
Josephine Farm Inc.
Operating as Josephine Flower Farm
Email:
sheryl@josephinefarm.ca
Telephone:
416-347-8895
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